Acceptance of Terms

By booking our services, you agree to the following terms and conditions. Please read them carefully before scheduling your cleaning.

Care.

Reliability.

Protection.

Sanitation.

Terms of Service

At Buzzy Bee Pro Cleaning Services, we’re here to make your life easier with sparkling clean homes and offices. Our goal is to give you a smooth, worry‑free experience every time you book with us. These terms help us stay organized, fair, and professional while providing you the best service possible.

Booking & Payments

Book online anytime! We’ll confirm your appointment by phone or email.

  • A $75 deposit is due at the time of booking. It is non-refundable and applied to your total.

  • For card payments, the deposit is charged immediately. The remaining balance is due on the day of service.

  • We accept: Cash, Check, Credit/Debit, PayPal, CashApp.

Cancellations & Rescheduling

  • Need to make a change? Please give us at least 24 hours’ notice.

  • Without notice, your deposit becomes a cancellation fee.

  • You may reschedule up to 2 times with notice. After that, the deposit will be forfeited.

  • Lockouts or no shows are treated as cancellations and charged the standard fee.

Our Satisfaction Guarantee

Your happiness matters! If something was missed, just let us know within 24 hours, and we’ll come back to make it right at no extra cost. After every cleaning, we do a walkthrough with you to ensure the quality meets your expectations.

Our Cleaning Teams

  • Most homes are cleaned by one professional cleaner; larger jobs may require a team.

  • Every cleaner is background checked, drug tested, and fully trained, so you can feel comfortable opening your door to us.

  • We bring all our own supplies. Green cleaning products are available on request.

  • You receive a special discount if we use your cleaning supplies.

Parking & Access

  • Please provide parking close to your home. Paid parking will be added to your bill.

  • If no parking is available, the appointment may be cancelled and the deposit kept.

  • If we cannot access your home within 15 minutes of arrival (no key, code, or answer), it is considered a late cancellation.

Pets & Safety

  • We love pets! For safety and efficiency, please keep them in a separate area during the cleaning.

  • Cleaners may refuse service if pets cause safety concerns or if conditions are unsafe/unsanitary.

  • For everyone’s safety, cleaners cannot climb higher than a 2-step stool or move items over 20 lbs.

Clutter & Access

To clean properly, we need reasonable access to floors, counters, and surfaces

  • Please ensure areas are free of excessive clutter, debris, or obstacles

  • If a space is too cluttered, we will clean what is reasonably accessible and note skipped areas

  • Excessive clutter may result in an additional fee of $40 - $80 dependeing on the severity

  • If conditions are unsafe or prevent cleaning, we may pause or reschedule

  • Deposit may be forfeited if access is not provided after reasonable notice

Service Fees & Adjustments

  • Prices are based on the details you provide. If your home requires more time than estimated, we’ll contact you before continuing.

  • Rates may be adjusted if your home's size, occupancy, or service frequency changes.

  • Recurring discounts begin after your first cleaning. If you skip a visit, frequency and price may be adjusted.

Keys & Security

  • For secure access, we recommend using a lockbox.

  • If you provide a code, please notify us of changes to avoid a lockout fee.

  • If doors are left unlocked or keys unsecured, we cannot be held liable for damages or theft.

  • If you are not at home, please let us know how you want us to lock up (e.g., lock the door and leave the key under the mat, use a lockbox, etc.).

What We Cannot Clean

To protect your health and our team, we do not handle hazardous materials such as blood, pet waste, mold infestations, etc.

Insurance & Damage

We take great care in every home, and we are insured. However, we are not responsible for:

  • Normal wear and tear

  • Improperly installed fixtures

  • Fragile or valuable items not disclosed in advance

Please report any damage within 24 hours with photos.

Arrival Windows

We will schedule your cleaning for a specific booked time.

Your cleaner may arrive 30 minutes early or up to 30 minutes late from the scheduled time to allow for traffic, emergencies, or unexpected delays.

We will notify you as soon as possible if we are running outside this window.

Holidays & Weather

We’re closed on:

  • Independence Day

  • Thanksgiving & Black Friday

  • Christmas Eve & Day

  • New Year’s Eve & Day

If you need cleaning on these days, it is considered an event cleaning and will incur a separate fee. Contact us at least 2 weeks in advance to check availability and receive a quote.

In severe weather, we may close for safety if local schools close.

Non Solicitation

We kindly ask that you do not hire our cleaners directly. Our team is trained, insured, and supported by us to deliver the best service.

 © Buzzy Bee Pro Cleaning Services

We are committed to delivering exceptional residential, commercial, and church cleaning services that keep your home and business environments healthy, safe, and professional. Our team provides top-quality care with flexible solutions tailored to fit your unique needs.

Residential Cleaning Checklist

“High dusting” includes ceiling fans, light fixtures, vents, and corners.

Residential Cleaning Checklist
ALL ROOMS
Task Standard Deep Move-In/Out
Empty trash & replace liner ✓ ✓ ✓
Sweep / vacuum floors ✓ ✓ ✓
Mop hard floors ✓ ✓ ✓
Wipe light switches & door handles ✓ ✓ ✓
Dust reachable surfaces (furniture, shelves, sills) ✓ ✓ ✓
Detail baseboards (wet wipe) ✕ ✓ ✓
Dust ceiling fans & light fixtures ✕ ✓ ✓
High dusting ✕ ✓ ✓
Wipe doors, trim, switch plates Light Detailed Detailed
Vacuum edges, corners & under reachable furniture ✕ ✓ ✓
BATHROOMS
Task Standard Deep Move-In/Out
Scrub toilet & disinfect ✓ ✓ ✓
Scrub shower / tub surfaces ✓ ✓ ✓
Clean mirrors & fixtures ✓ ✓ ✓
Clean sink & countertops ✓ ✓ ✓
Polish fixtures ✓ ✓ ✓
Refill paper / soap (if provided) ✓ ✓ ✓
Deep clean shower/tub (soap scum removal) ✕ ✓ ✓
Clean corners & grout lines ✕ ✓ ✓
Wipe cabinets & drawers (inside) ✕ ✕ ✓
KITCHEN
Task Standard Deep Move-In/Out
Wipe & sanitize countertops ✓ ✓ ✓
Clean sink & faucet ✓ ✓ ✓
Spot clean backsplash ✓ ✓ ✓
Wipe exterior of appliances (fridge, oven, microwave) ✓ ✓ ✓
Clean microwave exterior ✓ ✓ ✓
Wipe cabinet fronts & handles ✓ ✓ ✓
Degrease backsplash ✕ ✓ ✓
Clean microwave interior ✕ ✓ ✓
Spot clean cabinet interiors ✕ ✕ ✓
Clean interior of refrigerator & oven ✕ ✕ ✓
Clean inside cabinets & drawers ✕ ✕ ✓
BEDROOMS
Task Standard Deep Move-In/Out
Dust furniture & surfaces ✓ ✓ ✓
Make beds (if linens provided) ✓ ✓ ✓
Dust blinds & window sills ✕ ✓ ✓
Clean inside closets & shelving ✕ ✕ ✓
LIVING / COMMON AREAS
Task Standard Deep Move-In/Out
Straighten cushions & seating areas ✓ ✓ ✓
Wipe tables & surfaces ✓ ✓ ✓
Vacuum under cushions (if accessible) ✕ ✓ ✓
Spot clean walls & scuff marks ✕ ✓ ✓
DINING AREA
Task Standard Deep Move-In/Out
Wipe & sanitize table surfaces ✓ ✓ ✓
Dust chairs & reachable surfaces ✓ ✓ ✓
Dust light fixtures & vents ✕ ✓ ✓
Clean window sills & blinds ✕ ✕ ✓
HALLWAYS & ENTRYWAYS
Task Standard Deep Move-In/Out
Dust baseboards (light dusting) ✓ ✓ ✓
Spot clean visible smudges ✓ ✓ ✓
Wipe entry glass if needed ✓ ✓ ✓
Straighten mats/rugs ✓ ✓ ✓
Clean corners & edges ✕ ✓ ✓
LAUNDRY ROOM
Task Standard Deep Move-In/Out
Wipe washer/dryer exterior Basic ✓ ✓
Remove lint & debris ✕ ✓ ✓
Dust shelves & surfaces ✕ ✓ ✓
WINDOWS (INTERIOR)
Task Standard Deep Move-In/Out
Clean glass, sills, tracks ✕ ✕ ✓
GARAGE (LIGHT)
Task Standard Deep Move-In/Out
Sweep, remove debris, wipe accessible surfaces ✕ ✕ ✓
FINAL TOUCHES
Task Standard Deep Move-In/Out
Check for missed trash ✓ ✓ ✓
Final vacuum & mop check ✓ ✓ ✓
Final walkthrough completed ✓ ✓ ✓
Lights turned off (if requested) ✓ ✓ ✓
Doors secured upon exit ✓ ✓ ✓