Acceptance of Terms
By booking our services, you agree to the following terms and conditions. Please read them carefully before scheduling your cleaning.
Care.
Reliability.
Protection.
Sanitation.
Terms of Service
At Buzzy Bee Pro Cleaning Services, we’re here to make your life easier with sparkling clean homes and offices. Our goal is to give you a smooth, worry‑free experience every time you book with us. These terms help us stay organized, fair, and professional while providing you the best service possible.
Booking & Payments
Book online anytime! We'll confirm your appointment by phone or email.
A non-refundable deposit is required to reserve your appointment.
Standard cleanings: $75 deposit
Deep cleanings: $150–$300 deposit, depending on the size and condition of the home.
Your deposit will be applied to your total service cost.
The remaining balance is due on the day of service. By booking with Buzzy Bee Pro Cleaning Services, you authorize us to charge the payment method provided for the remaining balance and any approved additional services.
We accept Cash, Credit/Debit Cards, PayPal, and Cash App.
Cancellations & Rescheduling
Need to make a change? Please give us at least 24 hours’ notice.
Without notice, your deposit becomes a cancellation fee.
You may reschedule up to 2 times with notice. After that, the deposit will be forfeited.
Lockouts or no shows are treated as cancellations and charged the standard fee.
Our Satisfaction Guarantee
Your happiness matters! If something was missed, just let us know within 24 hours, and we’ll come back to make it right at no extra cost. After every cleaning, we do a walkthrough with you to ensure the quality meets your expectations.
Our Cleaning Teams
Most homes are cleaned by one professional cleaner; larger jobs may require a team.
Every cleaner is background checked, drug tested, and fully trained, so you can feel comfortable opening your door to us.
We bring all our own supplies. Green cleaning products are available on request.
You receive a special discount if we use your cleaning supplies.
Parking & Access
Please provide parking close to your home. Paid parking will be added to your bill.
If no parking is available, the appointment may be cancelled and the deposit kept.
If we cannot access your home within 15 minutes of arrival (no key, code, or answer), it is considered a late cancellation.
Pets & Safety
We love pets! For safety and efficiency, please keep them in a separate area during the cleaning.
Cleaners may refuse service if pets cause safety concerns or if conditions are unsafe/unsanitary.
For everyone’s safety, cleaners cannot climb higher than a 2-step stool or move items over 20 lbs.
Clutter & Access
To clean properly, we need reasonable access to floors, counters, and surfaces
Please ensure areas are free of excessive clutter, debris, or obstacles
If a space is too cluttered, we will clean what is reasonably accessible and note skipped areas
Excessive clutter may result in an additional fee of $40 - $80 dependeing on the severity
If conditions are unsafe or prevent cleaning, we may pause or reschedule
Deposit may be forfeited if access is not provided after reasonable notice
Service Fees & Adjustments
Prices are based on the details you provide. If your home requires more time than estimated, we’ll contact you before continuing.
Rates may be adjusted if your home's size, occupancy, or service frequency changes.
Recurring discounts begin after your first cleaning. If you skip a visit, frequency and price may be adjusted.
Keys & Security
For secure access, we recommend using a lockbox.
If you provide a code, please notify us of changes to avoid a lockout fee.
If doors are left unlocked or keys unsecured, we cannot be held liable for damages or theft.
If you are not at home, please let us know how you want us to lock up (e.g., lock the door and leave the key under the mat, use a lockbox, etc.).
What We Cannot Clean
To protect your health and our team, we do not handle hazardous materials such as blood, pet waste, mold infestations, etc.
Insurance & Damage
We take great care in every home, and we are insured. However, we are not responsible for:
Normal wear and tear
Improperly installed fixtures
Fragile or valuable items not disclosed in advance
Please report any damage within 24 hours with photos.
Arrival Windows
We will schedule your cleaning for a specific booked time.
Your cleaner may arrive 30 minutes early or up to 30 minutes late from the scheduled time to allow for traffic, emergencies, or unexpected delays.
We will notify you as soon as possible if we are running outside this window.
Holidays & Weather
We’re closed on:
Independence Day
Thanksgiving & Black Friday
Christmas Eve & Day
New Year’s Eve & Day
If you need cleaning on these days, it is considered an event cleaning and will incur a separate fee. Contact us at least 2 weeks in advance to check availability and receive a quote.
In severe weather, we may close for safety if local schools close.
Non Solicitation
We kindly ask that you do not hire our cleaners directly. Our team is trained, insured, and supported by us to deliver the best service.
© Buzzy Bee Pro Cleaning Services
We are committed to delivering exceptional residential, commercial, and church cleaning services that keep your home and business environments healthy, safe, and professional. Our team provides top-quality care with flexible solutions tailored to fit your unique needs.
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